TESTWISE TERMS OF USE

Last updated: 1st September 2016

GL Assessment Limited ("we", "us") are committed to protecting and respecting your privacy. We operate the website and service available at https://www.testingforschools.com (Testwise) for the benefit of schools, Local Education Authority (LEAs) or similar organisations, their staff and students (collectively, Users).

This policy (together with our terms of use https://www.testingforschools.com and any other documents referred to on it) sets out the basis on which any personal data we collect from Users, or that Users provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding Users’ personal data and how we will treat it. By accessing Testwise Users are accepting and consenting to the practices described in this policy.

We have broken down the privacy policy below to cover the following different types of User:

Administrative Users - someone who uses Testwise for or on behalf of a school, LEA or similar organisation to administer a test and retrieve results - e.g. a school’s staff.

Student Users - students who access Testwise to take a test.

We use data relating to Administrative Users as detailed below. For the purpose of the Data Protection Act 1998 (the Act), the data controller is GL Assessment Limited of 9th Floor East, 389 Chiswick High Road, London, W4 4AL.

We process data relating to Student Users as detailed below and we do this on behalf of schools, LEAs and other similar organisations. For the purpose of the Act, the school, LEA or other similar organisation is the data controller and GL Assessment Limited is the data processor.

INFORMATION ABOUT ADMINISTRATIVE USERS

We may collect and process the following data:

  • Information Administrative Users give us when using Testwise. Administrative Users may give us information when registering for or logging into Testwise, using the services available via Testwise, or by corresponding with us by phone, e-mail or otherwise to assist with administration and support of Testwise or a User’s account. Such information about an Administrative User may include name, address, e-mail address and phone number.

HOW WE USE THIS INFORMATION

We use information held about Administrative Users in the following ways:

  • Information about Administrative Users. We will use this information:
    • to provide Testwise and the assessments and related services available via Testwise to Users;
    • to carry out our obligations arising from any contracts entered into between schools, LEAs or similar organisations and us and to provide Users with the information, products and services requested from us;
    • to provide Users with information about other goods and services we offer that are similar to those that a school has already purchased or enquired about;
    • to provide Administrative Users, or permit selected third parties to provide Administrative Users, with information about goods or services we feel may interest them. If you are an existing customer, we will only contact Administrative Users by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use Administrative Users’ data, we (or they) will contact you by electronic means only if you have consented to this;
    • to notify Administrative Users about changes to our service;
    • to ensure that content from Testwise is presented in the most effective manner for Users and the computers being used to access Testwise;
    • for internal record-keeping, reporting, product review and development purposes;
    • for the purposes of supporting the provision of Testwise and dealing with any support requests or customer queries.

INFORMATION WE MAY COLLECT ABOUT STUDENT USERS

We may collect and process the following data:

  • Information given to us about Student Users. This would include information entered into Testwise when a Student User is using the services available via Testwise (i.e. taking a test) or as otherwise provided to us by a school, LEA, other similar organisation or an Administrative User. Such information may be provided by the Student Users themselves or by Administrative Users on behalf of Student Users. Such information about a Student User may include name, address, date of birth, age, gender, ethnicity, socio-economic information (for example, whether or not qualifying for free school meals) school and year group, e-mail address and phone number, personal description and photograph.

HOW WE USE THIS INFORMATION

We use information held about Student Users in the following ways:

  • Information about Student Users. We will use this information:
    • to provide Testwise and the assessments and related services available via Testwise to Student Users;
    • to carry out our obligations arising from any contracts entered into between schools, LEAs or similar organisations and us and to provide Users with the information, products and services requested from us;
    • to carry out internal product and quality reviews and product development;
    • to link data for the same student across multiple products and systems.

INFORMATION WE COLLECT FROM ALL USERS

  • Information we collect about Users. With regard to each visit to Testwise we may automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect a User’s computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about a User’s visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Testwise (including date and time); pages viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our support number.

HOW WE USE THIS INFORMATION

We will use this information:

  • to administer Testwise and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve Testwise to ensure that content is presented in the most effective manner for Users and for Users’ computers;
  • to allow Users to participate in interactive features of our service, when Users choose to do so;
  • as part of our efforts to keep Testwise safe and secure;
  • to measure or understand the effectiveness of any advertising we serve to Administrative Users and others, and to deliver relevant advertising to Users;
  • to make suggestions and recommendations to Users of Testwise about goods or services that may interest Users.

INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about a User if a User uses any of the other websites we operate or the other services we provide. In this case we will have informed a User when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about Users from them.

HOW WE USE THIS INFORMATION

We may combine this information with information Users give to us and information we collect about Users. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

ANONYMISED DATA

We may use information relating to Student Users and schools in anonymised format to produce reports that we produce and share with third parties. These reports would, for example, be comparable reports about type of organisation (for example, type of school, % of students with different languages) and their performance. No Student User or school would be identifiable in such reports.

DISCLOSURE OF INFORMATION

We may share User personal data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share Administrative User personal data with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or a school.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • The school, LEA, or other similar organisation on whose behalf or under whose direction Users access and use Testwise.

We may disclose personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose Administrative User personal data to the prospective seller or buyer of such business or assets.
  • If GL Assessment Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its Administrative Users will be one of the transferred assets.
  • If we are under a duty to disclose or share personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of GL Assessment Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE USER PERSONAL DATA

The data that we collect from Users will not be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). All information Users provide to us is stored on our secure servers. Where we have given Users (or where you have chosen) a password which enables access to certain parts of Testwise, Users are responsible for keeping this password confidential. We ask Users not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect User personal data, we cannot guarantee the security of User data transmitted to Testwise; any transmission is at Users’ own risk. Once we have received User information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

Administrative Users have the right to ask us not to process their personal data for marketing purposes. We will usually inform Administrative Users (before collecting data) if we intend to use that data for such purposes or if we intend to disclose Administrative Users’ information to any third party for such purposes. Administrative Users can exercise their right to prevent such processing by checking certain boxes on the forms we use to collect data.  Administrative Users can also exercise the right at any time by contacting us at testwise@gl-assessment.co.uk.

Testwise may, from time to time, contain links to and from the websites of our partner networks.  If Users follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Users should check these policies before submitting any personal data to these websites.

ACCESS TO INFORMATION

The Act gives Users the right to access information held about them. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to testwise@gl-assessment.co.uk.